By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. Our Network and its subsidiaries may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by these Terms and Conditions, as amended.
Same delivery is guaranteed throughout Australia and New Zealand on orders placed before 2pm in the recipient's time zone, Monday - Friday and 10am Saturday. For the United Kingdom and Republic of Ireland on orders placed before 12:00pm in the recipient's time zone, Monday - Friday and 10am Saturdays. Same day delivery can be available on orders placed after these times, but it is not guaranteed. Flower deliveries to residential addresses usually occur between 9:00am and 7:00pm.
Same Day Delivery Exclusions:
There are some locations due to their remoteness that cannot be guaranteed for same day delivery. If this is the case, Petals will notify you with alternative delivery options. Most same day deliveries require a 3 hour turn around. While we will try our best, we cannot guarantee delivery to hospitals, businesses and funeral services without a minimum 3 hours notice. Same day cut off and delivery times do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day, Easter and Christmas. Please check the website for the order cut off times for these days.
Flowers - Saturday Same Day Delivery
Delivery of flowers by a Florist can be arranged throughout most of Australia, New Zealand, United Kingdom and Republic of Ireland if the order is received before 10am in the recipient's time zone. Rural, restricted and remote deliveries may not have Saturday deliveries. If you are concerned please contact HQ to confirm delivery details.
Please Note: These cut off and delivery do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas. Please check the website for the order cut off times for these days.
Flowers - Sunday Delivery
Delivery is not guaranteed for Sunday and generally not available in any country. If Sunday delivery is preferred, it is advised that you make prior arrangements for this delivery with Petals UK.
Flowers - Public Holidays
As most couriers do not work on public holidays delivery of flowers is generally not available on public holidays. Orders received on public holidays will be delivered on the next working day without notice to the customer. A list of public holidays can be found here.
This website is secured using McAfee Secure. This ensures that all information sent to Petals UK via the World Wide Web will be encrypted. If any other Internet user intercepts the communication, he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information and view it in plain text form. You can view a web site's digital certificate directly - click on the secure icon for details of the SSL certificate.
For additional security, you will be diverted to a bank's website where you enter your payment details. Petals UK does not see your credit card number and does not have access to that information.
Images found on this site are used as guides only and may not be exactly the same as the final product. The stem count and contents for each product will vary due to regional availability and prices.
Our Members reserve the right to make fair and reasonable substitutions according to the practical availability of flowers, items and containers.
Please read our Substitution Policy here for more information.
Our policy is to leave the card message in the language that the order was received in. However, if you require the message to be translated into another language, please specify in the 'special instructions/comments' field on the order form and we will do our utmost to translate the card message. However, we cannot guarantee that a translation will be possible and cannot guarantee the accuracy of the translation.
Petals Network and Network Members are not responsible for deliveries if the recipient is not at the location at the time of delivery or if incorrect or incomplete information is provided. If you are the customer, you must make sure that the recipient will be at the location on the date given on the order form for delivery or provide alternate instructions.
It is recommended that a contact phone number for the recipient be provided on the order form so that should the courier have difficulty locating the address or is having difficulties accessing a building, the courier can contact the recipient to check if they are at the location before they attempt to deliver the gift. If you do not wish the recipient to be contacted you need to provide alternative contact details. If a phone number has not been provided on the order form and the recipient is either not at the location when the delivery is made or the courier has difficulty locating the delivery address completely they may do one of the following:
Petals Network prices include a delivery and service fee in the total price shown at the checkout.
Petals UK and Network Members will try their best to deliver any gift, but we do not guarantee the delivery of any product if one of the following occurs.
If one of these instances occurs, we may judge that the delivery has been made.
Petals UK cannot cancel any order that has already been made up by the supplier, even if the order has not been delivered. If the cancellation request is made before make up, then Grumleys may be able to cancel the order. However, Grumleys cannot guarantee that the order can be cancelled.
It is not normally policy to refund the price of the product. However, as every customer and gift is individual, (and therefore may require a decision on a case-by-case basis), please contact us so we can determine the best solution to the problem.
Petals UK is also able to provide other solutions, such as resending the gift, or resending a different gift of the same value.
Due to the difficult nature of delivering for the following events/places, Petals UK and its suppliers cannot guarantee delivery to certain locations and times.
While we will try our best to make sure that your gift is received at the event/place, we do advise you to include a secondary address for delivery. The recipient of the gift must be available at this address after the end of the event.
Delivery to difficult and remote areas may incur extra delivery, above that already allowed in the gift value. The payment of extra delivery is the responsibility of the customer and orders can not be delivered without such payment.
If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area or advise that the order should be cancelled in the NOTES section at the bottom of an order form. If the order is for a timed event or difficult to deliver area we strongly suggest you provide an alternative address for delivery.
Note: That if the alternate delivery address is in a different area, and therefore requiring the services of a different supplier, Petals UK may not be able to assist with the redirection without wastage and delivery charges being paid to the initial supplier.
At Petals UK we try our best to ensure your flowers are delivered on time to the right location. Unfortunately, Petals UK cannot offer same day delivery or deliver to some locations due to their remoteness. Some deliveries may be required to be collected from the nearest town or depo, if this is the case the recipient will be notified.
Due to the perishable nature of our products, we do not deliver flowers and gifts to PO Boxes or Locked Bag addresses.
We do not guarantee delivery to the following timed events:
We do not guarantee delivery to the following places:
We apologise for any inconvenience but delivery to these areas is very difficult.
Petals UK can not guarantee specific delivery times for any orders, due to the dynamic nature of couriers and traffic.
While we offer customers the opportunity to nominate a preferred time of delivery, including "as soon as possible" (ASAP), it is not possible to guarantee that these times will be achieved. Petals UK uses a network of local florists around the world to deliver flowers so that you get the freshest possible gift. Consequently, there are often local reasons why an order can not be delivered within your preferred time frame.
We suggest you restrict your requests to AM or PM delivery or ASAP if that is important to you. Such deliveries can only be made during local business hours.
Also, it is usually possible though not guaranteed to deliver on a Saturday up to noon. It is not usually possible to deliver on Saturday afternoon or Sunday or on national public holidays.
If the flowers are for a timed event like a funeral, the florists will do their best to assist. However, we strongly recommend that you give an alternative address so the flowers can be delivered there if too late for the timed event.
If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area or advise that the order should be cancelled in the NOTES section at the bottom of an order form.
Note that if alternative delivery address are in a different area, and therefore requiring the services of a different florist, Petals UK may not be able to assist with the redirection.
Alcohol Deliveries with Flowers:
Petals UK does not guarantee the delivery of alcohol with all purchases. The laws regarding the sending of alcohol are very complicated.
Why Petals UK does not guarantee the delivery of alcohol with all purchases:
If you place an order that includes alcohol and we are not able to deliver the alcohol because of one of the reasons stated above, our florists will replace the alcohol (to equal value) with flowers or gift items that suit your order. You will not be advised of this replacement.
Please note that you are able to nominate a second gift preference when placing an order that includes alcohol.
Alcohol with Gift Baskets:
If an item in our gift range contains alcohol as per the description on the website, alcohol will be delivered with the item. Petals UK cannot deliver more than 2 litres of alcohol with an order.
For the purposes of this document the 'recipient' is the intended receiver of a flower or gift contracted by the 'customer' to Petals UK. The recipient may be an individual or non-corporate entity.
What type of personal information will be collected?
Petals UK will lawfully collect and store personal information about a recipient, as provided by a customer, that is practicable to complete the order. Personal information including name, address and phone number will be collected by Petals UK about a recipient when a customer places an order directly with Petals UK via the Internet, by phone, by fax or by email, or through a contractor that collects the information on behalf of Petals UK.
How will the personal information be used?
Personal information collected about the recipient by Petals UK will be used for the primary purpose for which it was collected and for any secondary purpose if it is directly related to the primary purpose, or in a way that the customer and recipient would reasonably expect the information to be used. The primary purpose for collecting personal information about a recipient is to facilitate the delivery of an order.
The personal information of the recipient will be disclosed to a contractor that supplies a floral delivery service for Petals UK, in Australia or overseas. Please note that this site contains links to other sites.
Thawte is the provider of the the digital (SSL) certificate used by Petals UK for credit card protection. Thawte is not responsible for the privacy practices, privacy statements, or content of any other web sites. Personal information held by Petals UK about an individual can be made available upon request.
A reasonable fee may apply to this service. Individuals are entitled to know what sort of information is held, how it is collected, used and disclosed as outlined in this document.
Petals UK reserves the right to make changes to this Policy at any time.
Our Network comprised of florists and relay organisations around the world. Every effort is made to deliver flowers and gifts on the day requested and in a condition that reflects the high standards set by our network of suppliers.
Quality complaints must be received within 72 hours of delivery. A quality complaint is anything to do with an order that was delivered including but not limited to poor quality, missing items, expired items, wrong items, and value of items and so on. A photo is highly recommended for quick resolution to quality complaints.
Non delivery complaints must be received within 1 month of the delivery date.
Complaints received after this time frame will be considered on an individual basis, however after this time there is no guarantee of compensation.
Petals UK will automatically enroll a first time buyer in the Customer Club (a frequent buyers' club). As a buyer, you can receive special offers, store and retrieve reminders and view your order history through the Customer Club. As a consequence, you may receive occasional email newsletters and special offers. These will always contain a simple device for requesting that we stop sending you such information, a request that we will honour.